Termite damage isn't typically covered by your home and contents insurance. Check your insurance policy and you’ll find that loss or damage caused by insects or vermin is excluded.

To make it easy to keep track of all the important details your builder can also provide you with a Hyne Timber Product Guarantee booklet. We recommend your builder complete the details and place your Termite Protection Notice sticker inside your electrical switchboard panel. In the event of a claim you'll have all info ready to go and can call us on the toll free number listed on the sticker. Simple.

Our confidence in our product is at the core of our business. That's why we provide a 25-year guarantee against damage caused by termite and borer activity. In fact, we’ve supplied Australia with enough T2 Blue to build over 350,000 free standing homes, with zero reported failures to date.

Unlike other termite systems such as barriers, meshes and chemical sprays, T2 Blue requires little to no attention thereafter. We simply recommend you adopt a common sense approach to maintaining your home and its surrounds. Set and forget.

Hyne Timber T2 Blue is suitable for indoor, above ground applications South of the Tropic of Capricorn only.

Hyne Timber T2 Red has been specifically developed to provide protection against the mastotermes darwiniensis in internal, above ground applications in all areas of mainland Australia, including North of the Tropic of Capricorn.

For applications that require protection against both termite and fungal attack, Hyne Timber recommends the use of T3 Green Plus, which is suitable for use in both indoor and outdoor, above ground applications.

T2 Blue is a termite resistant material. It is intended for indoor, above ground applications south of the Tropic of Capricorn only, and is designed and manufactured to meet the service life expectations outlined by the National Construction Code (NCC). When used in conjunction with the T2 Blue Installation Requirements, T2 Blue will protect a building from termite action in accordance with the performance requirements of the NCC.

Hyne Timber (Hyne & Son Pty Ltd) offers a 25 year guarantee to the home owner or purchaser against termite damage to the extent that it has become structurally unfit for its intended use.

• Do not build garden beds or raise lawns against the sides of buildings as this may allow termites to enter
• Do not alter the existing building unless the necessary measures have been undertaken to prevent termite entry
• Ensure compliance with all recommendations issued by Hyne Timber as at the date of purchase of T2 Blue

This guarantee specifically excludes the following:

• Timber that does not bear the approved T2 Blue registered brand markings
• Damage to T2 Blue product caused or contributed to by rot, fungal decay, warping, twisting, swelling or any other cause other than from termite attack
• Damage to T2 Blue product caused or contributed to by any unusual climatic conditions or any other influence outside the reasonable control of Hyne Timber
• Damage to T2 Blue product caused or contributed to by termites when used above the Tropic of Capricorn
• Damage to other timbers, materials or fixtures contained in the house or structure
• T2 Blue product that has been re-dressed, rip sawn or had its dimensions significantly altered
• T2 Blue product that has not been correctly installed or maintained for internal use in accordance with AS1684.2 (as set out below)
• T2 Blue product that has had prolonged exposure to moist or wet conditions
• Docking to length and notching of T2 Blue product is permitted

To make a claim under this guarantee, you must:

• Notify Hyne Timber’s business or email address or contact Hyne Timber’s Product Information Service immediately if there is visible evidence of termite infestation
• Provide Hyne Timber with written notice of your intention to claim under this guarantee and evidence of proof of purchase or date of supply or manufacture, as well as the site address and contact details of the property owner or agent working on their behalf
• Provide Hyne Timber or their nominated representative access to the property to inspect the alleged damage prior to the removal or repair of any timber component

Failure to comply with these requirements may void this guarantee. To the extent permitted by law (including the Australian Consumer Law) and subject to the terms of this document:

• Hyne Timber’s liability under this guarantee is limited, at its option, to Hyne Timber’s repair or replacement of the T2 Blue material; and
• All conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied by statute, custom or the common law are excluded from this guarantee; and
• Hyne Timber will not be liable under this guarantee for any consequential or indirect loss, loss of profits or loss of opportunity incurred as a result of, or in connection with, any defect, damage or use of the T2 Blue material due to termite infestation (including but not limited to costs associated with timber pest inspection, termite management and control, temporary or alternative accommodation or loss of use of premises).

This guarantee is in addition to any other rights and remedies you may have under any applicable law. You may have additional rights under the Australian Consumer Law.

If you are a ‘consumer’ under the Australian Consumer Law, then:

(i) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
(ii) You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
(iii) You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

‘Australian Consumer Law’ means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) as amended or replaced from time to time. This guarantee is governed by the laws of Queensland, Australia. You will bear the expense of claiming under this guarantee. If damage or defect covered by this guarantee is not identified at the time of any inspection by Hyne Timber or its representative, any labour costs, including a call-out fee and travel to and from the place of inspection, may be charged by Hyne Timber (at its option).